This return policy was drawn up based on current Portuguese legislation and may be updated without prior notice.
Free resolution and return period
The customer has the right to terminate the contract without incurring any costs (in addition to the cost of returning the product(s)) and without needing to indicate the reason, within 14 (fourteen) days, counting from the from the day on which the customer or a third party indicated by the customer (with the exception of the carrier) acquires physical possession of the product(s).
Therefore, in the case of exercising the right of free resolution, any purchase made in the store may be returned within a period of 14 days after receipt. After this period, it will not be possible to offer a refund or exchange of the item(s).
If the customer wishes to exercise the right to free termination of the contract, he or she must complete and deliver any unequivocal declaration of termination of the contract. You can, by contacting the store, within the aforementioned period, request the Free Resolution form or indicate via email at abuseadamente@ptpulse.net, explicitly, that you wish to terminate the contract.
Contact made by email must refer to the following data:
- Receiver name
- Telephone/cell phone contact
- Order number
- Order date
- Order receipt date
- Number of products and/or services purchased
Upon receipt of the request for free termination of the contract, a response will be given as soon as possible, in order to speed up and schedule the collection of the product(s) purchased.
Return conditions
For a purchase to be eligible for return, the items purchased must be in the same condition as they were delivered. It will also be necessary for them to be returned in the original packaging with label and without signs of misuse or mishandling.
Documentation
In order for the return process to be completed, it will be necessary to include the sending of the purchase invoice, proof of payment and return form.
Reimbursement
The refund of the value of the product(s) will be full within 14 days from the date on which we are informed of the free resolution decision.
Abusadamente is not obliged to reimburse additional return costs as a method of collecting the product(s) is different and more expensive than the one presented by us. If the collection of the product(s) from the customer is requested by Abusadamente, the refund process will begin upon receipt of the product(s). The customer will be notified by abusadamente@ptpulse.net regarding this process.
The refund will be made using the same payment method used by the customer for the initial payment, except in situations of express agreement and in which the customer does not incur any costs as a result of the refund.
If you do not receive your refund within the indicated period, please check your bank account again. If you still do not confirm the deposit of the amount, also try to contact your bank manager. If you still don't have feedback, try contacting the bank. After these steps, you can contact us at +351914599721.
Exchanges
If you wish to exchange an item, you must contact us by email at the following address: abuseadamente@ptpulse.net.
We only exchange the same item in a different size than the initial one, for a different item you will have to make a new purchase.
The first exchange is at our expense, you will have to send the items back to our facilities and we will send the desired size back at no additional cost.
Offers
If the item was offered, it will only be accepted for exchange and upon presentation of the respective invoice.
Shipping costs
Shipping costs paid initially will not be included in the amount to be refunded.
The customer will be responsible for paying additional shipping costs related to returning the product to the store, whether for refund or exchange purposes.
We cannot guarantee that items are returned or that they arrive in the same condition as when they were sent.
International returns
In the case of an order delivered abroad, the return process is carried out based on the conditions mentioned above.
